Refunds & Returns

28 DAY RETURNS*

If for any reason we fail to meet your expectations, you may return or exchange your items within 28 days of receipt of your order.

Please ensure the goods are returned as new with sales tags and packaging.

We, unfortunately, do not accept returns on any of our vinyl records or poster prints. This is due to return shipping cost and to avoid damages on the return trip, along with a couple of quality control reasons. Thank you for your understanding. We are also unable to accept returns for Facemasks, Swimwear and Underwear.

We offer free returns on any garments that are defective, but not for change of mind or exchange of size/colour. If you qualify for a free return, these costs will be reimbursed to you, directly to your account. Please ensure you include a receipt for standard tracked postage costs with your return.

Returns can take up to 7 working days* to process.

EVENT TICKETS

Defected Croatia and Defected Malta have a no refund policy. However, if you can no longer attend and want to resell your ticket, you can do so via Ticketswap.

RETURN ADDRESS

Please return the order* to the address below, including a copy your order form and a brief note detailing the exchange or refund required.

DStore Returns
Unit 4, Canbury Business Park 
Elm Crescent 
Kingston Upon Thames 
KT2 6HJ 
United Kingdom

HOW TO AVOID RETURNS

1. Make sure you carefully read the size charts available on all product pages before placing your order. If for any reason you cannot locate or read the size chart, please contact us with any questions.

2. Not all monitors are the same and colours can appear differently. Things like your individual computer settings such as brightness and contrast can also effect colours so while we have made sure that the difference between the colours is accurately reflected, we can't guarantee that the colour you see on screen will be exactly the same as the real-life colour. In most cases it will be the same but very occasionally the keen observer may see a slight variation. If you feel the colour is drastically different, we will do our best to help or send a replacement, however, please be aware that some slight variation is a possibility.

3. Read your confirmation email immediately and make sure all details are correct. If you notice any errors, contact us ASAP to update any details.

4. Please calculate the shipping times and allow some buffer time before making an order, especially if it is for an event, birthday or special occasion. If we dispatch on time (within 2-4 working days) and your item does not reach you within the expected time, this unfortunately does not constitute a reason for a free return.

5. Be careful when opening your package and do not use scissors or blades as you may damage the garment. We do not cover replacements for garments damaged through opening with scissor or blade punctures.

6. Very occasionally you may notice a slight square discolouration around the print area - this is pre-treatment that is used in the process of printing and ensures excellent print quality. It is not damaged; one quick wash on less than 30 degrees will remove this. Please refer to the wash care instructions included in your package.